All EVY Professional products are created to the highest standards and rigorously checked before being release - however if for any reason you feel your EVY Professional product isn't performing as it should be and would like to submit a warranty claim, we’ll ensure the whole process is as simple and speedy as possible.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a store credit.

Once items are returned, a store credit will appear in account within 10 business days.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your store credit once we have received and processed the returned item.

Return postage will not be paid for by EVY Professional unless the incorrect item is sent OR the item that was sent is faulty/damaged (proof will be needed)

Options to contact us:

You can give us a call on 1300 760 165 and our customer service team will guide you through a warranty claim. Please have your item handy when you call as we will need to take some codes to validate.
You can complete the details below and send to hydrate@evyprofessional.com and we can action and contact you back with next steps.

Email address:
4 digit code (beside compliance plate) of your EVY Professional product :
Product type:
Date of purchase (attach a photo/screen shot of your receipt if you have one):
What is the fault with the EVY Professional product:
Mobile number: